Privacy Policy

This Privacy Policy describes how Regent Digital LTD (“Company”, “we”, “us”, or “our”) may collect, process, use, retain, disclose, and safeguard personal information when you access or interact with our websites, mobile applications, digital products, and related services (collectively, the “Services”).

Regent Digital LTD

55 Longsmith Street

Gloucester

GL1 2HT

United Kingdom

Email: [email protected]

Phone: +44 (7520) 657571

We are committed to handling personal information in a fair, transparent, and responsible manner and in accordance with applicable privacy and data protection requirements.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

The information we collect depends on how you access and interact with the Services.

a. Personal Information

We may collect personal information that you provide directly to us, including:

Your name

Email address

Phone number

Billing or transaction-related information

Information you provide when completing forms

Information included in customer support requests or other communications

You are not required to provide personal information unless it is necessary to use a particular feature or Service.

b. Device, Technical, and Usage Information

When you access or use the Services, certain technical and usage information may be collected automatically.

This may include:

IP address

Browser type and browser version

Device type

Device identifiers

Operating system and version

Language and regional preferences

Pages, screens, or features accessed

Interactions with the Services

Date and time of access

Duration of sessions

Crash logs

Diagnostic and performance information

We may use this information to operate, maintain, secure, analyse, and improve the Services.

c. Communications and Support Information

When you communicate with us, we may collect and retain information associated with that communication, such as:

Email correspondence

Customer support requests

Messages submitted through contact forms

Feedback and other communications you voluntarily provide

We use this information primarily to respond to requests, provide assistance, investigate issues, and improve our Services.

d. Cookies and Similar Technologies

Our websites and Services may use cookies, software development kits (SDKs), analytics technologies, and similar tools where appropriate.

These technologies may be used to support functionality, maintain security, understand how the Services are used, remember preferences, and improve the overall user experience.

Further information about these technologies is provided in Section 9 of this Privacy Policy.

We process personal information only where reasonably necessary for legitimate purposes connected with providing and operating our Services.

a. Operating and Providing the Services

We may process information to:

Provide and maintain our Services

Deliver requested functionality or content

Process requests and transactions

Respond to questions and customer support requests

Maintain user accounts or preferences where applicable

b. Improving and Developing the Services

We may use relevant information to:

Analyse the performance and reliability of our Services

Understand how users interact with features

Identify and resolve technical problems

Improve functionality and usability

Develop and optimise existing or future features

Maintain the security and stability of our systems

c. Communications

We may use your contact information to:

Respond to inquiries

Provide customer support

Send important operational or administrative communications

Provide information about changes affecting the Services

Respond to feedback or other requests

d. Security, Fraud Prevention, and Legal Compliance

We may process information where necessary to:

Detect, investigate, and prevent fraudulent or abusive activity

Identify unauthorised access or security incidents

Protect our users, systems, and Services

Enforce our Terms of Use and other applicable agreements

Establish, exercise, or defend legal claims

Comply with applicable laws, regulations, court orders, and lawful governmental requests

e. Marketing Communications

Where permitted by applicable law, and where consent is required after obtaining your consent, we may send communications regarding products, features, updates, offers, or other information that may be relevant to you.

You may unsubscribe from marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us.

Opting out of promotional communications will not prevent us from sending essential transactional, administrative, security, or service-related communications.

Where applicable data protection law requires us to identify a lawful basis for processing personal information, we may rely on one or more of the following:

Consent — where you have given us permission to process your information for a specified purpose.

Performance of a contract — where processing is necessary to provide Services you have requested or to take steps before entering into an agreement with you.

Legitimate interests — where processing is reasonably necessary for our legitimate business or operational interests and those interests are not overridden by your rights and freedoms.

Legal obligations — where processing is required for us to comply with applicable legal or regulatory requirements.

The applicable legal basis may differ depending on the type of information involved, the purpose for which it is processed, and your jurisdiction.

We do not sell your personal information.

We may disclose or provide access to personal information in limited circumstances where reasonably necessary to operate our Services or comply with applicable requirements.

a. Service Providers

We may work with third-party service providers that perform certain functions on our behalf, including:

Website and application hosting

Cloud infrastructure and data storage

Analytics and performance monitoring

Customer support services

Payment processing

Security services

Fraud detection and prevention

Technical and infrastructure services

Where required, these providers are authorised to process personal information only for appropriate purposes and subject to contractual, confidentiality, privacy, and security obligations.

b. Payment Providers

Payments and subscriptions may be processed through third-party providers or platforms, including Apple and Stripe.

Payment providers may collect and process information required to complete transactions in accordance with their own terms and privacy policies.

Regent Digital LTD does not directly store complete payment card details when payments are processed entirely by third-party payment providers.

We encourage you to review the privacy policies and terms of the relevant payment provider before completing a transaction.

c. Legal and Regulatory Disclosures

We may disclose personal information when reasonably necessary to:

Comply with applicable laws or regulations

Respond to valid legal processes, court orders, or governmental requests

Protect our legal rights or property

Protect the rights, safety, or security of users or other individuals

Investigate or prevent fraud, abuse, or security incidents

Establish, exercise, or defend legal claims

d. Corporate Transactions

If Regent Digital LTD is involved in a merger, acquisition, financing arrangement, corporate restructuring, reorganisation, sale of assets, or similar transaction, relevant information may be disclosed or transferred as part of that transaction.

Where required by applicable law, appropriate safeguards will be applied to such transfers.

e. With Your Permission

We may disclose personal information to another party where you have expressly requested, authorised, or consented to the disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.

Factors considered when determining appropriate retention periods may include:

The nature and sensitivity of the information

The purposes for which the information was collected

The duration of our relationship with you

Legal, regulatory, tax, or accounting requirements

Security and fraud prevention requirements

The need to resolve disputes or enforce agreements

When personal information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it in accordance with applicable requirements.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, destruction, loss, or misuse.

Depending on the circumstances, these safeguards may include:

Secure storage systems

Access restrictions and authentication controls

Encryption during transmission where appropriate

Security monitoring

Measures designed to prevent unauthorised access or misuse

Appropriate internal security procedures

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Users should also take appropriate precautions to protect their devices, credentials, and accounts.

Depending on your location and applicable data protection law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information in certain circumstances

Request restriction of certain processing activities

Object to certain types of processing

Withdraw consent where processing is based on your consent

Request a copy of certain information in a portable format

Lodge a complaint with an applicable data protection authority

The availability and scope of these rights may depend on your jurisdiction and the circumstances of the processing.

To submit a privacy-related request, please contact us at:

[email protected]

We may need to verify your identity before completing certain requests in order to protect personal information from unauthorised access or disclosure.

We will respond to valid requests within the period required by applicable law.

Our Services may use cookies and similar technologies where appropriate to provide functionality, maintain security, understand usage, and improve performance.

The technologies used may include:

Essential Technologies

These technologies may be necessary for core functionality, security, session management, or other essential features.

Analytics Technologies

Analytics technologies may help us understand how users interact with our websites and Services, identify technical issues, and measure performance.

Functional Technologies

These technologies may remember certain preferences or settings to provide a more consistent experience.

Where required by applicable law, non-essential cookies or similar technologies will be used only after obtaining appropriate consent.

You may also be able to manage cookies through your browser, device settings, or any cookie controls made available through our Services.

Blocking or disabling certain technologies may affect the availability or functionality of some features.

Regent Digital LTD is established in the United Kingdom, but some of our service providers or technical infrastructure may be located in other countries.

As a result, personal information may be transferred to or processed in jurisdictions outside the country where you reside.

Where applicable law requires additional safeguards for international transfers of personal information, we will take reasonable steps to implement appropriate safeguards or rely on another legally recognised transfer mechanism.

Our Services are not intended for children under the age of 13, or any higher minimum age that may apply under local law.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required and has not been obtained.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to investigate and delete or otherwise appropriately handle that information.

Parents or legal guardians who believe that a child has provided personal information to us may contact us at [email protected].

Our Services may include links to, integrations with, or functionality provided by third-party websites, applications, platforms, or services.

These third parties operate independently and may collect or process personal information according to their own privacy policies and practices.

Regent Digital LTD does not control and is not responsible for the privacy practices, security measures, content, or policies of independent third-party services.

We recommend reviewing the privacy policies and terms of any third-party services before providing personal information or interacting with them.

We may revise this Privacy Policy periodically to reflect changes to:

Our Services or functionality

Our data processing practices

Applicable laws or regulatory requirements

Technologies we use

Our business or operational requirements

When this Privacy Policy is updated, we will publish the revised version and update the “Last updated” date at the top of this Policy.

Where required by applicable law, we may provide additional notice or obtain consent before material changes take effect.

We encourage users to review this Privacy Policy periodically to remain informed about our privacy practices.

If you have questions about this Privacy Policy, our processing of personal information, or would like to exercise an applicable privacy right, please contact:

Regent Digital LTD

55 Longsmith Street

Gloucester

GL1 2HT

United Kingdom

Email: [email protected]

Phone: +44 (7520) 657571