Refund Policy

This Refund Policy describes the circumstances in which Regent Digital LTD (“Company”, “we”, “us”, or “our”) may provide refunds in connection with purchases, subscriptions, or other payments made through our websites, applications, digital products, or related services (collectively, the “Services”).

Registered Address

Regent Digital LTD

55 Longsmith Street

Gloucester

GL1 2HT

United Kingdom

Contact Information

Email: [email protected]

Phone: +44 (7520) 657571

We aim to handle refund requests fairly and consistently in accordance with this Policy, applicable consumer protection laws, and the rules or requirements of the payment provider used for the transaction.

A refund request may be considered where one or more of the following conditions apply:

The payment was successfully completed through an authorised payment provider.

A significant technical issue materially prevented normal use of the Services.

The request is submitted within 14 days of the original purchase date where such a period is applicable under relevant law.

The user provides sufficient information to verify the transaction and assess the reported issue.

Each refund request is reviewed individually.

Unless a refund is required by applicable law, submitting a refund request does not guarantee that a refund will be approved.

Refunds will generally not be issued in circumstances such as:

A change of mind after completing a purchase.

Failure to use the Services after purchase.

A misunderstanding of the features, functionality, or compatibility requirements of the Services.

Issues caused by the user’s device, operating system, network connection, internet provider, or third-party services.

Requests submitted after the applicable refund request period has expired.

Use of the Services in violation of our Terms of Use.

Fraudulent, abusive, unauthorised, or otherwise improper activity relating to the account, purchase, or payment.

Nothing in this section is intended to limit any mandatory refund or consumer rights that may apply under applicable law.

Certain Services may be offered through recurring subscriptions.

Where a subscription applies:

The subscription may renew automatically unless cancelled before the applicable renewal date.

Cancelling a subscription generally prevents future renewal charges.

Cancellation does not automatically result in a refund for payments already processed.

Users remain responsible for charges incurred before cancellation becomes effective.

Apple App Store Purchases

If a subscription or purchase was made through the Apple App Store, billing, cancellation, and refund requests are generally handled directly by Apple.

Refund requests for Apple App Store purchases should be submitted through Apple’s applicable refund process and will be subject to Apple’s terms and policies.

Regent Digital LTD does not control Apple’s refund decisions.

Direct or Other Payment Provider Purchases

Where purchases are processed directly through Stripe or another authorised payment provider, refund requests may be reviewed by Regent Digital LTD in accordance with this Refund Policy, applicable law, and the terms of the relevant payment provider.

Certain subscription plans may include a free or introductory trial period.

Where a trial is offered:

The trial period and applicable conditions will be disclosed before activation.

Unless cancelled before the end of the trial period, the subscription may automatically convert into a paid subscription.

The payment method associated with the subscription may then be charged according to the disclosed subscription terms.

Users are responsible for managing or cancelling their trial subscription before the renewal date if they do not wish to continue with the paid subscription.

Any mandatory consumer cancellation or refund rights remain unaffected.

To request a refund for an eligible purchase that is handled directly by Regent Digital LTD, please contact our support team at:

Email: [email protected]

Your refund request should include sufficient information to allow us to identify and review the relevant transaction, such as:

Your full name

Contact information

Proof of purchase or transaction details

The date of purchase

A description of the issue

The reason for requesting a refund

We may request additional information where reasonably necessary to verify the transaction, investigate the request, or prevent fraud.

Providing incomplete or inaccurate information may delay our ability to review the request.

Refund requests are assessed individually based on the circumstances of each case.

As part of the review process, Regent Digital LTD may:

Verify the relevant transaction.

Review information supplied with the request.

Request additional supporting information or documentation.

Review technical records or service information where relevant.

Determine whether the request qualifies under this Policy or applicable law.

Where permitted by law, we reserve the right to approve or decline a refund request based on the available evidence and applicable circumstances.

Any decision will also take into account mandatory consumer rights and legal obligations that apply to the transaction.

Where a refund is approved:

The refund will generally be returned to the original payment method used for the purchase.

Processing times may vary depending on the payment provider, bank, card issuer, Apple, Stripe, or other relevant financial institution.

In many cases, refunds may take approximately 5 to 14 business days to appear, although actual timing may vary.

Once a refund has been issued by us, the time required for it to appear in your account may be outside our control.

Taxes, currency conversion costs, bank charges, or third-party processing fees may not be refundable unless required by applicable law.

We encourage users to contact our support team before initiating a chargeback or payment dispute where the issue may be resolved directly.

If you believe a payment was made incorrectly or you experienced a problem with the Services, you may contact us at [email protected].

Fraudulent, abusive, or knowingly misleading refund or chargeback claims may result in appropriate action, including where permitted by law:

Temporary restriction of access to the Services.

Suspension or termination of an account.

Additional verification of future transactions.

Investigation of suspected fraudulent activity.

Nothing in this section restricts your right to raise a legitimate dispute with your bank, card issuer, or payment provider.

To the maximum extent permitted by applicable law, Regent Digital LTD is not responsible for refund delays or service issues arising solely from circumstances outside our reasonable control, including:

Interruptions or failures involving third-party providers.

Device or operating system compatibility issues.

Internet, network, or connectivity problems.

Delays caused by banks or card issuers.

Delays or decisions made by Apple, Stripe, or other independent payment providers.

Nothing in this Refund Policy excludes or restricts liability, refund rights, or consumer protections that cannot legally be excluded or restricted.

We may revise this Refund Policy from time to time to reflect changes in our Services, business practices, payment systems, applicable laws, or regulatory requirements.

When changes are made, the revised version will be published with an updated “Last updated” date.

Where required by applicable law, additional notice may be provided before material changes take effect.

The version of the Refund Policy applicable to a transaction may depend on the date and circumstances of that transaction.

If you have questions about this Refund Policy or would like to submit an eligible refund request, please contact:

Regent Digital LTD

55 Longsmith Street

Gloucester

GL1 2HT

United Kingdom

Email: [email protected]

Phone: +44 (7520) 657571